ORDERS PLACED AFTER 4PM ON 12/20/2024 WILL NOT BE SHIPPED UNTIL 1/6/2025.
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Any orders placed after 4 PM on Friday, December 20th will not ship to you until Monday, January 6th, 2025.

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    Return Policy

    In-Store returns/exchanges with receipt only. If you can not make it to the stadium to do your return/exchange in person, customers will need to mail back their items with a copy of their receipt.  We will then process your return and refund the amount back to your account. 

    If incorrect merchandise has been shipped, the Indianapolis Indians will ship out the correct merchandise. To help us rapidly process your request, please return a copy of this receipt with the merchandise. We recommend that you return items via an insured mail service for your protection. Please note that the Indianapolis Indians Official On-Line Store will only refund shipping if your return was a result of our error. 

    Please send returns to:

    Indianapolis Indians 
    501 West Maryland Street
    Victory Field
    Indianapolis, IN 46225

     

    Damaged or Defective Items

    If you received a damaged or defective item, please send us an email with the details of your damaged or defective order inquiry by using the contact us form. This will help us better track your email inquiry and ensure you will get a quicker response to your order change request.

    We will follow up and send you a call tag to pay for the return shipping costs or authorize you to ship and refund your cost to your credit card. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us. 

     

    Partial Orders

    If you received a partial order, please send us an email with the details of your partial order inquiry by using the contact us form. Please ensure to include the full details of what item(s) you are missing from your order, as well as the item(s) you did receive.

    If you received an email stating one of your items is currently back ordered or may experience a delay, please review that email to inform you of when your item will be shipped out. 

     

    Wrong item received

    If you received a incorrect order, please send us an email with the details of your incorrect order inquiry by using the contact us form.

    We will follow up and send you a call tag to pay for the return shipping costs. Once we receive the new item we will re-ship the correct item(s) to you. Please ensure to include the full details of your issue and return/exchange request when sending the item(s) back to us.

     

    When can I expect my credit to be completed?

    Due to the high volume of credit requests we receive, please allow up to 14 business days to fully process any credit requests.